Take a look at some of our published market research reports below

New Transport Research Report | Rail and compensation delays

The Department for Transport and Transport Focus have published the latest rail and compensation delays research report. Building on research we conducted…

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A deep-dive into customers’ experience of the Passenger Assist service for ORR

Building on our quantitative research into Passenger Assist, we explore customers’ experience and satisfaction with services in more detail. We also collate…

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ORR: Research into passenger experiences of Passenger Assist

In 2016-17, 1.2 million requests for assistance were booked by passengers to help them complete their journeys. This service is called ‘Passenger…

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UNDERSTANDING THE CHINESE CONSUMER IN THE 21ST CENTURY: KEY ATTITUDES AND TRENDS

Consumerism in China has come a long way since the initial market policies of the early 1980s. A whole generation has now…

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