The 4th industrial revolution is here! The Internet of Things, additive manufacturing, digitisation, supply chain optimisation, university of the shopfloor…There’s every opportunity, every technology, every theory there to help improve your operations and support you in building an efficient and profitable business. But let’s not forget the customer.
Join our webinar and learn how listening to your customers is critical to building an efficient and profitable business. B2B2C research experts Kate Anderson and John Resteghini will:
- Demonstrate how understanding customer needs can smooth change and avoid costly mistakes
- Show you how critical it is to build Voice of the Customer into business improvement plans
- Highlight the factors most critical in creating a Voice of the Customer programme
- Shed light on how to put NPS to best use
DATE: June 20th, 2019
TIME: 1:00PM BST
Reserve your place here.