Transport Focus: Rail delays and compensation – what passengers want

transport-focusEvidence from this latest research provides valuable insight into passengers’ experience of delays and claiming compensation. It shows a significant increase in the number of eligible passengers claiming compensation, from 12 per cent in 2013 to 35 per cent in 2016. The findings also help understand why some passengers don’t claim compensation.

Click here to read the full paper.

Taking design to the Boardroom

There were queues round the block last weekend for the opening of the Design Museum at its new location in Kensington. The development itself has always been controversial; repurposing the former Commonwealth Institute with the assistance of a significant financial contribution from flats built on the boundaries of the site. Reactions to the interior have also been mixed, but with 8,000 visitors on the first day there can be little doubting the public’s interest.


Four years on and still the media don’t get it


A couple of weeks before the last US presidential election, we posted a blog here highlighting the difference between the media commentary (backed by a lot of individual polls) which showed the result was close, and the completely different story coming out of forecasting models such as which predicted a small but comfortable lead for Obama.

Allowing for the margins of error, the polls had actually done a reasonable job forecasting the national vote, but the media had significantly overstated the volatility of the election by ignoring known facts such as a party’s post-convention bounce almost always disappears by the time of the election.  In the aftermath of the election there was a brief period of glory for the best known of the forecasters, Nate Silver, and then the lessons from the election coverage were gradually forgotten and business returned to usual.

Shopping and nudging

social researcherEconomists and psychologists alike will tell you that, left to their own devices, people often make choices that are not in their own best interests. Healthcare and education both tend to be under-consumed if people have to buy them out of their own pocket, because the benefit isn’t always as immediately obvious as that of sitting in front of the TV stuffing your face with chocolate. That’s why economists developed the concept of ‘merit goods’: things like healthcare and education benefit not only the person who consumes them, but society as a whole, which benefits from a healthy and skilled workforce. So it’s in the government’s interest to ensure people are incentivised to consume these goods, often by making them cheap or free.