Evidence from this latest research provides valuable insight into passengers’ experience of delays and claiming compensation. It shows a significant increase in the number of eligible passengers claiming compensation, from 12 per cent in 2013 to 35 per cent in 2016. The findings also help understand why some passengers don’t claim compensation.
There were queues round the block last weekend for the opening of the Design Museum at its new location in Kensington. The development itself has always been controversial; repurposing the former Commonwealth Institute with the assistance of a significant financial contribution from flats built on the boundaries of the site. Reactions to the interior have also been mixed, but with 8,000 visitors on the first day there can be little doubting the public’s interest.
LARIA 2016 conference in Manchester – “Shining a light on local migration and development in a London Borough”
Using recent studies on local migration and housing-led development, our key note presentation shows how the impact of local area research can be maximised by making full use of innovative reporting and communication vehicles.
Click here to read the full paper.
Collecting office insight from a 1,000 technology decision makers and end-users, this report aims to understand how working practices are evolving and the value, and impact, of the latest document handling technology.
Click here to read the full report: http://www.canon.co.uk/for_work/business-services/outsourcing-and-consultancy/transformation_insight/
The retail press talks more and more about informing, disrupting and delighting consumers by bringing tech and artificial intelligence (AI) into the purchase journey and the retail environment. Our expectations as shoppers are rising fast. Is AI the way for retailers to keep us happy?
Louise Amantani and Kate Downer weigh in on the man vs machine debate.
A couple of weeks before the last US presidential election, we posted a blog here highlighting the difference between the media commentary (backed by a lot of individual polls) which showed the result was close, and the completely different story coming out of forecasting models such as 538.com which predicted a small but comfortable lead for Obama.
Allowing for the margins of error, the polls had actually done a reasonable job forecasting the national vote, but the media had significantly overstated the volatility of the election by ignoring known facts such as a party’s post-convention bounce almost always disappears by the time of the election. In the aftermath of the election there was a brief period of glory for the best known of the forecasters, Nate Silver, and then the lessons from the election coverage were gradually forgotten and business returned to usual.
This publication reviews evidence from experiments Breaking Blue have run using gamification as well as showing some examples of the latest gamification techniques.
It also considers the practical challenges of implementing gamified surveys for agencies, clients and panel providers. Click here to read the paper.
Economists and psychologists alike will tell you that, left to their own devices, people often make choices that are not in their own best interests. Healthcare and education both tend to be under-consumed if people have to buy them out of their own pocket, because the benefit isn’t always as immediately obvious as that of sitting in front of the TV stuffing your face with chocolate. That’s why economists developed the concept of ‘merit goods’: things like healthcare and education benefit not only the person who consumes them, but society as a whole, which benefits from a healthy and skilled workforce. So it’s in the government’s interest to ensure people are incentivised to consume these goods, often by making them cheap or free.