Kate Downer, Aino Pietikäinen and Charlotte Crichton with Sania Haq, Rhiannon Jones and Fiona Pannell Consumer Futures commissioned this research to explore consumer experiences of price comparison websites in terms of awareness, trust and confidence, user behaviour, accessibility and usability, and potential related concerns.The research is now enabling Consumer Futures to advise stakeholders on consumer…
Consumer Futures commissioned this research to explore consumer experiences of price comparison websites in terms of awareness, trust and confidence, user behaviour, accessibility and usability, and potential related concerns.
We’re proud to have conducted the primary research underpinning Swiss Re’s European Insurance Report 2012, Customers for Life. By interviewing over 15,000 consumers in 14 European markets, we provided the platform for Swiss Re’s team of thought leaders to launch this must-read, industry standard report. Click here to download report
Household financial decision making: Qualitative research with couples (research conducted for DWP, November 2012)
A study that forms part of DWP’s ongoing workplace pension reforms research programme. Purpose was to explore and better understand way that couples make financial decisions, both in general, and specifically regarding retirement. The research consisted of qualitative in-home interviews with 24 couples who were married/ long-term relationships. Click here
With research spend needing to deliver a clear return on investment, forming a partnership that works for the agency and client is critical, says RS Consulting’s Kate Anderson in an article for Marketing Week’s research supplement – Viewpoints here
Alongside industry guru Ron Wheatcroft, Technical Manager at Swiss Re, Andy Glazier recently co-presented the thought leadership paper “Orphaned or Empowered”? to Cello Financial Services Conference. Ron and Andy discuss the myriad of issues impacting pensions, protection/ investments in 2012 and beyond, paying particular attention to how RDR is accelerating change. Click here
Our latest research report for DWP has been published, which examines what transferring a pension pot entails for the providers themselves.
The report shows why a customer’s experience in consolidating their pensions can vary greatly, depending on what type of pension they hold.
Consensus recently conducted the market research for Swiss Re’s latest edition of the Insurance Report entitled “Facing life’s responsibilities”. Swiss Re calls on industry and government to focus on improving access to straightforward advice and on simplifying products to build trust, before considering how messages are delivered. Read the press release here.
The results of RS and KPMG’s Global Anti-Money Laundering Survey. We interviewed AML heads in 200 of the world’s top banks to reveal how they are facing up to the challenge of money laundering.
Click here for the full report.