Our research is helping to make the railway more accessible for all

Last year the Office of Road and Rail (ORR) commissioned us to explore customers’ experience of Passenger Assist, a service that allows passengers to request assistance from booking through to completing their journey. We also carried out depth interviews with front-line staff and industry leaders, providing ORR with a holistic understanding of service delivery. The ORR…

The right train of thought – how to boost your research skills with Breaking Blue

Any Breaking Bluer will tell you that we don’t just do ‘training sessions.’ We have everything from practical workshops, sharing sessions, ‘skill boosters’ via tutorials and 1-to-1 sessions, as well as formal presentation-style sessions. Oh, and everyone in our research team (and some of those outside it) works towards industry-recognised qualifications too.