Measuring staff engagement in the health sector

For this client, a health regulator, measuring employee opinion and engagement is vital to achieving its ambition of becoming a high-performing organisation.

The challenge

To continue its progress towards becoming a high-performing organisation, our client needed to measure employee opinion and engagement.

The client team came to us when they wanted to review and refresh an existing survey, and ultimately to find more appropriate ways to harvest employee opinion and feedback for organisational use. They chose to work with us because of the innovative approach we demonstrated to delivering staff research, and the way in which we challenged their thinking.

Our solution

We refined the overall approach, survey content and research processes, ensuring complete alignment to the client’s organisational values, priorities and strategic direction. For consistency and comparison, the main research was delivered via an online survey, but we used innovative questioning techniques to measure engagement and drive follow-up activity.

Next, we convened a programme of staff workshops, in which we discuss the key themes in the insight, and to engage staff with a programme of initiatives that addressed areas for improvement.

The outcome

Staff were more engaged with the research than ever before. We delivered a range of accessible outputs, based on a user-friendly, relevant survey. Our support with action planning has also allowed the client to achieve greater ownership of initiatives, right across the organisation.

Let's talk

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