Whether we like it or not, the Net Promoter Score (NPS) is well established as a pretty standard measure of how people feel about their experience of a particular company or brand.Details
“You should write a blog entry” has been by far the scariest task that has been suggested to me since I joined Breaking Blue. However, every time a new year starts, you cannot help but look back at the previous year, so I decided to use this reflection to share the experience of my first year as an employee here…Details
Evidence from this latest research provides valuable insight into passengers’ experience of delays and claiming compensation. It shows a significant increase in the number of eligible passengers claiming compensation, from 12 per cent in 2013 to 35 per cent in 2016. The findings also help understand why some passengers don’t claim compensation.Details
There were queues round the block last weekend for the opening of the Design Museum at its new location in Kensington. The development itself has always been controversial; repurposing the former Commonwealth Institute with the assistance of a significant financial contribution from flats built on the boundaries of the site. Reactions to the interior have also been mixed, but with 8,000 visitors on the first day there can be little doubting the public’s interest.
LARIA 2016 conference in Manchester – “Shining a light on local migration and development in a London Borough”
Using recent studies on local migration and housing-led development, our key note presentation shows how the impact of local area research can be maximised by making full use of innovative reporting and communication vehicles.
Click here to read the full paper.Details
Collecting office insight from a 1,000 technology decision makers and end-users, this report aims to understand how working practices are evolving and the value, and impact, of the latest document handling technology.
Click here to read the full report: http://www.canon.co.uk/for_work/business-services/outsourcing-and-consultancy/transformation_insight/