Transport Focus: Rail delays and compensation – what passengers want

transport-focusEvidence from this latest research provides valuable insight into passengers’ experience of delays and claiming compensation. It shows a significant increase in the number of eligible passengers claiming compensation, from 12 per cent in 2013 to 35 per cent in 2016. The findings also help understand why some passengers don’t claim compensation.

Click here to read the full paper.


Taking design to the Boardroom

There were queues round the block last weekend for the opening of the Design Museum at its new location in Kensington. The development itself has always been controversial; repurposing the former Commonwealth Institute with the assistance of a significant financial contribution from flats built on the boundaries of the site. Reactions to the interior have also been mixed, but with 8,000 visitors on the first day there can be little doubting the public’s interest.