We all know that trust is an issue in the financial services industry at the moment. In an attempt to set themselves aside from the more traditional provider brands Virgin Money is to open coffee lounges in four locations – London, Edinburgh, Manchester and Norwich – where customers can buy drinks and purchase Virgin Money products. They do stress, however, that the lounges are not designed as bank branches with selling in mind.
One might wonder how charities will sustain their level of donations after the use of cheques will be abolished in 2018, especially since at least 70% of charity donations are made by cheque, according to The Institute of Fundraising.Details
Our latest public policy report sets out learnings and good practice as they relate to smartcard scheme implementation, exploring a wide range of issues. It focuses on how smartcards can be an enabler for older people, and how they may also help with service planning and delivery.
We’re loving the new P&G corporate advertising campaign “P&G – Proud sponsors of mums”. Do check it out. It’s also good to see grans getting some attention with Mumsnet’s launch of Gransnet. Gransnet will have the same forums format as Mumsnet, providing grandmothers with the opportunity to discuss a wide range of topics from grandparenting to hobbies, relationships and news.Details
The 2010 British Social Attitudes study reported that approximately 1/5 of those surveyed thought that banks were run well; this was down from 9/10 in 1983. This significant decline in public perception is something the banking community need to address.
Online research has become more or less the default option for many quantitative surveys among consumers and, increasingly, micro businesses and research agencies are clearly under pressure from clients to propose that option for reasons of time and cost. However, we (and the industry at large) will ignore at our peril the risks of deploying over-long online surveys.Details