When customers give feedback… listen

We’d all like to think we offer an excellent standard of customer service – some of us are more realistic about this than others! And surely if it really matters we’d want to check this out, scientifically. Any company with a high profile customer-facing identity should be commissioning surveys on a regular basis, to investigate how they are regarded.

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Putting the smackdown on the TV and sports’ rights industries

philSWhile  the tech world was distracted by the toe-curling horrors of Michael Bay’s meltdown at CES2014, what may turn out to be one of the most important announcements of the year was made on US cable TV stalwart Monday Night Raw. Interrupting its usual fare of poorly acted comedy skits and men in their underwear pretending to punch each other, the WWE announced the WWE Network.

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