When put together, a series of seemingly unrelated news stories over the last few months point to what could be a radically different future for the logistics industry and many companies’ supply chains.Details
Personally, I don’t really care who won – we’re looking at the mother of all skills gaps and need both boys and girls to engage more with STEM (Science, Technology, Engineering & Mathematics).Details
Just the other week I was speaking with a client who’s still using the report from one of our global studies to drive their strategy 3 years on from when the research was completed – that’s what I like to hear!
The report contains some very powerful quotes, many anonymous, which hit home that our client was underperforming on customer service and was at risk of losing some major accounts. Nothing says “wake up and do something about it” like this ‘smack in the face insight’, and like any good business our client was prepared to take it on the chin and move forward.Details
Our latest report on Pension Charging reports on the charges paid by 9.4 million members of DC pensions across 106,000 schemes in the UK.
While most members of auto-enrolment pensions paid charges within the government’s new cap, 1.3 million members of older schemes were subject to charges higher than this. Click here to view report (pdf)
In December, Andrew Wood’s blog painted a grim picture of retirement 20 years in the future.
As 2016 dawns he looks at the decisions we can take now to avoid this.
Happy new year one and all.
I hope my Christmas blog didn’t depress you too much. It was based upon real evidence, including research studies we’ve done for the DWP, NEST, the Pensions and Lifetime Savings Association and others – albeit with some extrapolation, creative licence and Christmas beers thrown in.Details
A rather disappointing weekend visit to a local gastro-pub has induced my latest blog and got me thinking about customer service and the customer feedback process. On this occasion the food order I made wasn’t complex – a prawn sandwich with a side of coleslaw – but, alas, it didn’t live up to expectations.
If you’d have asked me to score the food overall I’d probably have given it a 3, maybe 4 out of 5, but if you’d asked me why and probed a little, I’d have told you that first impressions were very good. The presentation was great and the food looked appetising. But sadly it didn’t taste anywhere near as good as it looked.Details
This report provides the findings from a study commissioned by the Department for Work and Pensions (DWP), to evaluate employers’ and workers’ experiences of automatic enrolment. The research was designed to assess the effect of automatic enrolment on employers and their organisations. Click here to view report (pdf)
In this 2-part blog, Andrew Wood looks at the vital choices facing UK pension policy.
Part 1: what could happen if we take the wrong decisions… with the benefit of 20 years’ hindsight.
As Christmas 2035 approaches, we reflect on a year that’s seen pension providers go bust, millions facing retirement without the income and security they need, and most of the UK’s employees now refusing to save into a pension.
How did we get here? Before his resignation last week, Prime Minister Johnson blamed the crisis on the collapse in worldwide markets, but its roots in fact go back two decades.Details
The relationship between retailer and consumer has developed hugely over time, but the fundamental principle of prioritising customers remains. I’ve recently finished watching Robert Peston Goes Shopping – a fantastic three part documentary series exploring retail habits from the 1950s to the present day against the backdrop of social and economic change, all presented over an excellent soundtrack!Details
Sainsbury’s has recently started a pilot scheme of so-called ‘speedy supermarkets’. These aim to adapt to our changing shopping habits as we stray from the culture of the weekly shop, instead prioritising convenience and time-saving resulting in smaller, more frequent shops.Details