Our research is helping to make the railway more accessible for all

Last year the Office of Road and Rail (ORR) commissioned us to explore customers’ experience of Passenger Assist, a service that allows passengers to request assistance from booking through to completing their journey. We also carried out depth interviews with front-line staff and industry leaders, providing ORR with a holistic understanding of service delivery. The ORR…

Details

New Transport Research Report | Rail and compensation delays

The Department for Transport and Transport Focus have published the latest rail and compensation delays research report. Building on research we conducted in 2016, our study assessed the propensity of passengers to claim compensation when they are delayed. Our research also explored passengers’ awareness of their eligibility to claim compensation; the experiences of rail passengers…

Details

The right train of thought – how to boost your research skills with Breaking Blue

Any Breaking Bluer will tell you that we don’t just do ‘training sessions.’ We have everything from practical workshops, sharing sessions, ‘skill boosters’ via tutorials and 1-to-1 sessions, as well as formal presentation-style sessions. Oh, and everyone in our research team (and some of those outside it) works towards industry-recognised qualifications too.

Details

How to spot fraudulent respondents and data bots in your data

As a researcher, one of the things I most look forward to on a project is getting a first look at the data. Don’t get me wrong, I enjoy the set-up phase, but when you’ve done all the hard work designing a programme of research to answer a specific problem or question, you really want to get your hands on the data to see what people are saying and start to think about what that means for the client.

Details