ORR: Research into passenger experiences of Passenger Assist

In 2016-17, 1.2 million requests for assistance were booked by passengers to help them complete their journeys. This service is called ‘Passenger Assist’.

ORR commissioned us to explore passenger experiences of Passenger Assist across the whole process, from booking through to receiving assistance. We also evaluated overall satisfaction with this service . Our research has provided a robust evidence base on which to identify where arrangements for Assisted Travel can be strengthened.

Click here to read the full report.


Overheard in Waitrose: a blog by Chrissie Wells and Kate Downer

Who was it that said an army marches on its stomach? It’s a saying that’s been attributed to no fewer than four figures from history* and that can be applied to society far more expansively than one little maxim suggests. We can learn a huge amount about any society from what and how they choose to eat and drink. And the Waitrose Food and Drink report 2017, covered in both Retail Week and the Guardian this week, delivers some fascinating insights into the UK consumer army. 


Auto-enrolment: the journey has just begun

Almost no government research was published over the election period and summer recess, but now the logjam has finally been broken with a flurry of reports.

As City AM reported today, our latest research for DWP has shown that small and micro-employers are really embracing auto-enrolment.

We explored the experiences and views of 70 small and micro employers and their workers. And we also look at how employees might react to the government’s planned increases to the minimum contribution levels.

Read the full report here:



Work experience at Breaking Blue

To say “I have had work experience at Breaking Blue” doesn’t really do justice to what the company can do for you during your work experience week(s) and what you can do for them. To me, before Breaking Blue, work experience was a time to sit in a job, be surrounded by every-day chores and tasks that were average to a working day. I thought that was a regular experience, however, Breaking Blue have endeavoured to do so much more.