Food for thought. Literally.

RachelA rather disappointing weekend visit to a local gastro-pub has induced my latest blog and got me thinking about customer service and the customer feedback process. On this occasion the food order I made wasn’t complex – a prawn sandwich with a side of coleslaw – but, alas, it didn’t live up to expectations.

If you’d have asked me to score the food overall I’d probably have given it a 3, maybe 4 out of 5, but if you’d asked me why and probed a little, I’d have told you that first impressions were very good. The presentation was great and the food looked appetising. But sadly it didn’t taste anywhere near as good as it looked.