Transport Focus: Rail delays and compensation – what passengers want

transport-focusEvidence from this latest research provides valuable insight into passengers’ experience of delays and claiming compensation. It shows a significant increase in the number of eligible passengers claiming compensation, from 12 per cent in 2013 to 35 per cent in 2016. The findings also help understand why some passengers don’t claim compensation.

Click here to read the full paper.

Come join us at LARIA this Thursday!

Together with our client, Carla Johnson at the London Borough of Waltham Forest, we’ll be presenting at the LARIA conference in Manchester this Thursday. Using recent studies on local migration and housing-led development, our key note presentation shows how the impact of local area research can be maximised by making full use of innovative reporting…